Hello and welcome to help and advice! (Please scroll down for more options)
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or for telephone contact details.
B) We can take over to help you, you only need to call if you do not see
someone take control and help or have any further problems.
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Tips: Run the program inside and then click the button that looks like the one below...
Choose Open (not Save).
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If it is not allowing you to run the above links it maybe being blocked by your "Internet Security Software".
Look bottom right, click the < button to expose all the little icons.
Look for a "Security Software" like; Norton/360, McAfee, Kaspersky, AVG, etc.
Click your right mouse button on it and see if you can disable it temporarily.
Double left mouse click it and choose open (it may open itself) see if you can temporarily disable it.