Helpful Tools, Utilities and Drivers YOU ARE ALWAYS BEST TO INSTALL FROM THE DISK YOU GOT IN THE BOX! Any problems you should talk to us about our LegacyCleaner program that cleans, optimises and repairs your Windows System. SafeControl Remote access control here (Help.Zip VNC). Internet Stay Connected Page - run on your machine to stop it disconnecting.
Backup Area:
Backup Uploader here. Only run once please; this is an emergency service, see 'Cloud Backup' below for a permanent 'automated' solution. (Tip:give it time to finish; even if you get a fail message. Other options for larger files are documented #FileTransfer)
Cloud/Online backup Setup here.
IceTrak SMS Setup util: here SMTP Setup util: here Anti Virus by MalwareBytes (home use only/none commercial): Here. Anti Virus by Microsoft (Installed; free for all): Here. Platinum User Creator here. Restore Platinum (32&64)- *MUST BE THE EXACT SAME VERSION ON BOTH MACHINES see bottom right on sign-in* here Cleanup tools to attempt to easily auto-fix computers (ComputerFix!) here. Platinum Database Engine Installer (downloader/installer) - (*not* XP) here OLD XP FULL Platinum installer version *OLD ONE* here.
Intel Latest Driversscanner utility.
Receipt Printer drivers: (NOTE: restart if it is not visible first time after install and make sure its switched on)
E p s o n Brand? Windows: General epson Windows drivers here. USB TM-T70II compatible driver here. Windows 7 ONLY The Silent Installers are faster and highly recommended! (Pick your operating system carefully or silent installer will fail but give no warning...nice!)
Silent Installer (Latest USB TM-T88V compatible) **Highly Recommended**
Older Operating Systems/kit * XP ONLY Silent Installer specifically for E pson TM-T88IV *
Information you can use to download older versions from the epson website or ask your hardware provider. General drivers for most modern E pson receipt printers (XP, Windows newer than XP - a 75meg download) Version: Epson Receipt driver A T M _ 4. 1 1 e or (smaller download 17M but older models to TM-T88IV - XP, Windows newer than XP) Version: Epson Receipt driver A T M _ 4. 0 8 e (Crucial: *IF* issues on an early Windows newer than XP install(pre SP1) use the Windows 2000 driver -not the XP- restart *before* plugging in - then restart after plugging in but preferably upgrade to Windows newer than XP SP2 first)
Other Brands NOTE: For star printers you must flick it into the ESC/POS emulation mode via Printers properties. Star Setup Utility. Star Micronics Receipt printer driver master page and direct for some specific, common star printers like TSP100 (futurePRNT) here and more choices here, older/legacy here. OR Aures Posligne VENDOR THERMAL PRINTER latest official drivers page:here (e.g., ODP 200 et al). Convenient Direct link to printer driver (current as of 2017) here. (Windows install guide or newer downloads and support at aures.com) Tip: Install USB printers as LPT1 first then alter the port to USB as in above guide, there is not need to 'configure' the ports for USB. CashDrawer triggering on Aures Posligne ODP driver screen image here Note: If you have problems; click your right mouse button on the .exe installer and chose compatibility mode. e.g., Windows Vista for the older ODP 200 driver. Our hosted older driver files is here.
Windows 7 and Aures Touch screen (Always use the provided disk as this maybe out of date now) (Their support says Sep2010) These drivers should be the ones you need - USB to Serial device for customer display: http://www.prolific.com.tw/support/files//IO%20Cable/PL-2303/Drivers%20-%20Generic/Windows/allinone/PL2303_Prolific_DriverInstaller_v130.zip ELO Touchpanel : http://www.elotouch.com/files/unrestricted_drivers/XPU4.8.7b.exe

Touch Screens YOU ARE ALWAYS BEST TO INSTALL FROM THE DISK YOU GOT IN THE BOX! E L O Touch screen: Official site here and Documentation like user guides here. Top Tips: Click Drivers. Our suppliers, as standard, supply the ELO 1515L Accutouch which is *NOT* an "APR" and *NOT* a "Projected Capacitive" screen. The top most Windows driver tends to be the latest and will work on latest Windows versions. Windows newer than XP: Restart before plugging in - restart after plugging in if issues. Un-installing: If stuck look in add/remove programs or programs and features 'Pointing device' in the list, it does not always say ELO.
On Screen Keyboard: LakeFolks.org Click and Type on-screen Keyboard
Receipt Printer Connection Pictures
If we ask you what connection your receipt printer is to the computer, please let us know by looking at the following: Important Note: You will be looking at the computer side of the lead that goes between the two. Show me a USB lead plug :
here *Please be aware the two below look similar but have a different numbers of pins, please choose carefully* Show me a Serial lead plug : here Show me a Parallel lead plug : here Epson Receipt Printer picture here
Cash Drawer plug pictures
Show me an RJ11 plug lead used to connect a receipt printer to a cashdrawer: here Show me an RJ11 socket found on the back of a receipt printer to plug in a cash drawer: here If it is RJ11 you can either buy a receipt printer to power/trigger the cashdrawer OR buy a USB trigger like the one linked to on this page: here
Print a few of these and laminate then, then use a dry wipe pen to be able to re-use them again and again. While the customer is waiting they fill them in for future 'special offers'. Right Mouse Here, Save As.. Utility .zip CashDrw.exe Giga Trigger GigaTrigger: install and copy the CashDrw.exe to Platinums util sub-folder. Word Viewer For User Guide free: Here (CRUCIAL: Set .rtf back to open with WORDPAD as default - if using cashdrawer via receipt printer)
Database Installers SQL express engines - installers and utils When repairing anything stick with the same version, or you face forced-upgrade issues and create a Platinum2 instance! Which will likely fix some basics. Be aware that SQL express is x86 if installed from 2017 installer - upgrade with x86 only (seemingly). Latest Platinum 2017 installer installs 2008 express SP2 engine for upgrades/manual installs(32 or 64) Here 2012 SP2 express direct (for upgrades it's x86): https://download.microsoft.com/download/0/1/E/01E0D693-2B4F-4442-9713-27A796B327BD/SQLEXPR_x86_ENU.exe 2014: https://www.microsoft.com/en-us/download/details.aspx?id=53167 OLDER VERSIONS (*CRUCIAL* If a database has crashed you must reinstall the same engine version or it tries to upgrade it firstly) (might be just 64 bit), but it needs the .net framework v4.0 installing first below Sql Server 2008 Express **SP2 32/64** Here more advanced but for 32 use the smaller SQLEXPR32_x86_ENU.exe (same but no 64 bit component bloat) (2nd choice only)Sql Server 2008 Express direct link for troublesome installs(basic web installer now, install / windows update to SP1): Sql Server Express 2005 should be available for the forseable future via Microsoft.com
Microsoft SQL Server Management Studio Express (SSMS) (Executes SQL statements like updates/fixes and check database status during failures.) SSMS 2017 (v14) https://go.microsoft.com/fwlink/?linkid=2043154&clcid=0x409 **On older setups a framework upgrade is likely needed for latest SSMS, so try an older version below instead. We recommend HeidiSql portable/a> instead of SSMS! (not recommended as Bloatware)SQL Server Management Studio 2012 (SSMS) - *check machine bits 1st* - 64 bit here. 32 bit here 2012 R2 page here. You should install this even on older engines, it is backwards compatible. NOTE:You should be able to add a feature to an existing instance, if not try adding a Platinum2 instance with SSMS. older/smaller: Management Studio Express for Microsoft SQL Server 2008 R2 RTM - here. (R2 version you can install as new instance or as an added feature, previous versions you need to add new instance) If Win-XP and 2008 engine(Likely need to install requires pre-requisite/s below FIRST but try as newer versions you do not) then this one. If 2005 engine this one. (OLDER Engine) 2005 Sql Server 2005 Express direct link for troublesome installs: Direct 2005 (32 bit only) Here (64 bit 2005 only link below main link) Here Prerequisites(not needed so much now if not XP) Windows power shell powershell (for manual installs of SQL Server Manager Tool only not the express engine) **XP only** Here Windows newer than XP Here Very basic free sql server profiler:(see what statements come to the sql server engine) Here Repair tools: xp mdac fix (kb952287 SqlOleDb not registered) http://www.microsoft.com/en-us/download/confirmation.aspx?id=6650

Platinum Reports engine Platinum should call to action an install of the reports engine, but all reports related links are also available here.

.Net Frameworks.... Important: Platinum needs full Extended framework and not just Client mode install(for higher features). v4.0 here. (OLDER) v3.5 SP1(includes previous versions) here. v2.0 SP2 ONLY here. Manually repair steps and links here. Version reporting tool here. .net framework verifier program https://skydrive.live.com/?cid=27e6a35d1a492af7&id=27E6A35D1A492AF7%21397 Windows Installer 4.5 (msiexec .msi) here "Windows Install Clean Up 3.0" Tool - Windows official MSI uninstaller (network error on uninstall/reinstall) for 'stuck' installations refusing to uninstall or reinstall full stop, it removes the registry entries as if never installed allowing reinstall: Here. Full instructions here latest ?v7? or try windows fix-it: https://www.majorgeeks.com/files/details/windows_installer_cleanup_utility.html Log Me In Remote access direct link (LMI)here (Also available on Demo DVD from info pack and Admin helpers on Platinum) V ista 32 bit - Latest Service Packs; 1 first here then SP2 on top here
> 3rd party Utils: Anti virus... See top of page. (also see the web based anti virus scanner/removal tools Here.) Anti Virus for home use only free: Here. (Full installer downloader just in case download is stopped by virus here.) Anti-Spyware... Anti Spyware Defender by Microsoft(XP is expired by Microsoft and newer Windows versions have inbuilt anti-virus/malware protection). Others by name: Panda, Avast, Trend Micro (HOUSECALL or PCCillian) Mozilla FireFox browser, free for all: here. PDF viewer(adobe acrobat macromedia), free for all: here. Recuva file undelete tool, made by same people as CCleaner, free for all: here. RegMon/FileMon - Microsoft live sysinternals.com Procmon.exe and the full tool suite of sysinternals free programs here
*There is a department CLONE utility that does all the below in one easy step. See easy setup...Manage...Departments...or here (stored procedure upgrade needed if not 2009Q4 upwards!!)*
DAYBOOK *CRUCIAL: DONT FORGET DROPDOWNS BELOW *YOU NEED TO DO 1 FOR EACH DEPARTMENT* Day by day start and end opening hours can be setup on the daybook from Advanced setup..Roster...blue gel-button Roster back in by Day (available from roster ... blue gel-button): *15* minute cells here *one for each department* *OR* *5* minute cells here *one for each department* DURATIONS *CRUCIAL: DONT FORGET Start and End Times ABOVE *YOU NEED TO DO 1 FOR EACH DEPARTMENT* Copy appointment duration dropdowns from one department to another:(box1=source , box2=destination) here (*one for each department*)
Bulk re-stocking utility:Add Bulk Products To The Database Bulk File Editor for .HTML customisations: here (easy setup method is easier)E-Mail template editors - HTML editors: here (Warning maybe older better to use the shipped one)Platinum Config File Editor for customisations: here Department Names Editor (Add Change Remove): here (Clone department util should be used instead)Directly copy a departments opening times to another department:(target must have no appointments-hard delete them)here Hard delete all appointments and sales but leave custom data:(All depts, Still Auditable) here Icons: Sunbed Icon Shutdown or restart program to auto restart a PC(useful if using route -f to flush and get disconnected): Here Blank Department Buttons: Here Add How Did You Hear About Us Items: here Hamachi Installer: here direct or here registered
Hamachi reg ini doc zip: (RoutedTunneling info out dated as on Version 2 now, see our private help page #HamachiSetup) and also helpful info and tools here. CMD-Fix: If the .cmd files have stopped responding when clicked due to anti-virus messing with them here ZIP-Fix: If the .zip files have stopped opening/messed-up when clicked due to anti-virus messing with them here Service Multiplier here
Networking...
Windows Network Monitor 3.2 here Warning: Capturing with the NM3 GUI with conversations enabled can use up considerable amount of memory. This may cause a machine to become unresponsive. If you need to capture data for long periods of time, please use the included command line utility, NMCap, and the /DisableConversations switch. here Understanding HTTP Flow with Netmon 3 - By Yuri Diogenes here Wireshark network troubleshooting/packet sniffing: here VPN Testing Util here
Framework detector/lister/installer tool: here .net framework basic test program (game) corrupted framework 2.0 investigation http://www.XpectWorld.net/CustomerDownloads/3rdParty/Framework2BasicTest.zip .net framework basic test program (calendar) corrupted framework 4.0 investigation http://www.XpectWorld.net/CustomerDownloads/3rdParty/Framework4BasicTest.zip Allow a reboot in safe mode (safemode) *NOTE: Preferable is to reboot in safe mode via Log Me In Advanced options* http://neosmart.net/EasyBCD/ check temperatures of computer components http://www.cpuid.com/softwares/hwmonitor.html memory test from a running windows(unused memory only) http://cpu.rightmark.org/products/ramtester.shtml S.M.A.R.T. hard drive status program, failure rates, etc Hard drive basic S.M.A.R.T. info http://www.piriform.com/speccy/download/standard ?best free? http://www.almico.com/speedfan.php panterasoft HDD Health hddh.exe and an increasing wiki of options http://en.wikipedia.org/wiki/Comparison_of_S.M.A.R.T._tools (no longer maintained by Microsoft MS Accounting 2009 (Free express version UK only) here. All Platinum reports web page and screen shots here. Flavours groups assignment utility (XAML based) see Util folder eMessaging Fix e-messaging here System Restore Explorer used to Mount System Restore Points to restore single files like .MDF. LDF master database files when all else fails. ShadowExplorer.com works best (Windows newer than XP onwards only) direct download our copy. (much older for XP) here (Thanks and credit to nicbedford.co.uk) Trojan rootkit virus scan latest technology: Talk to us about LegacyCleaner. Performance Counters Corrupted On XP fix here (faster to repair framework and upgrade the sql engine). Complete Internet Repair: https://www.rizonesoft.com/downloads/complete-internet-repair/ System/registry cleaner: https://www.usro.net/products/winsysclean/ Framework up to 4.6.1 repair https://www.microsoft.com/en-gb/download/details.aspx?id=30135 Note: If you click a link here it will be a .zip that may open showing a help.zip(runMe .exe) or similar generic name
to use this version in Platinum in future without coming here overwrite it by copy the old files 'name'
then deleting the old file, first copy the help.zip(runMe .exe) from the .zip, then rename to the old files name.
If you get a dead link you can get most files from any recent installation the letter-case of the links can also be changed to see if it helps. e.g. Uppercase first letter of each word.